Exchange Policy of Luxury Embroidery

Exchange Policy

Luxury Embroidery

Exchange Policy

At Luxury Embroidery, we want you to love what you wear. We offer exchanges in the following cases:

• You received a defective or damaged item
• You need a different size (subject to availability)

Conditions for Exchange:

• Must be requested within 14 days of receiving your order
• Item must be unused, unwashed, and in original packaging
• Proof of purchase (order number or invoice) is required
• Return shipping for size/color exchanges is the customer’s responsibility
• We cover shipping only for defective or damaged items

Once we receive and inspect the item, the replacement will be shipped. Please allow 3–5 working days for processing.

Note: Each item is eligible for one exchange only, if all conditions are met.

How to Request an Exchange

📧 Email: luxuryembroidery@gmail.com
Please include your order number, reason for return, and clear photos (if applicable). Our support team will guide you through the process and keep you updated.